Training and Safety Specialist - Dispatch Emphasis

Cover Letter and Resume required.  Do not respond to questionnaire with "See Resume."  Incomplete applications will not be considered. Preference will be given to applicants who apply by Tuesday, September 30 @ 4:30pm.   Interviews will take place the week of October 6, 2025

Training and Safety Specialist

Primary Objective of Position

1. Assist with the development, administration, implementation and evaluation of all Metro Bus employee development and training initiatives and efforts
   1. Research, develop, and evaluate training curriculum that focuses on achieving organizational outcomes
      1. Make recommendations for improvements and assist with the implementation of changes
      2. Work with Human Resources to develop and/or deliver appropriate employment-related and/or policy and procedure training for all Metro Bus staff
      3. Evaluate new equipment and changes in existing equipment and incorporate into training curriculum
      4. Assist with initial and ongoing training of Operator and Dispatch Trainers. Provide guidance for Operator and Dispatch Trainers when instructing trainees.

1. 2. Assist with the development and delivery of organization wide training initiatives and programs

1. 1. 1. New Employee Training Program
         1. Provide training on organizational practices and policies
         2. Provide training and testing for newly hired staff requiring a commercial driver’s license
         3. Monitor progress of trainees and provides periodic counseling and progress evaluation
         4. Coordinate with operation scheduler to schedule new operator trainees and driver trainers for
            in-service training and all employees for refresher and remedial training
         5. Evaluate and recommend termination of trainees during training or probationary period
         6. Perform ride checks during the new operator probation period

1. 1. 2. Annual Training Program for all Metro Bus staff
         1. Provide refresher training to all staff based on organizational need specific to policy, procedure and/or safety
         2. Provide refresher technical training to all staff returning from a long term absences
         3. Provide ongoing staff training to support Metro Bus’s mission and core values and provide staff development opportunities
         4. Conducts on board visits (OBV) for Operators and participates in discussions to promote success and performance improvement annually.

1. 1. 3. Remedial Technical Training Program for all Metro Bus Staff.
         1. Provide remedial technical training following a preventable accident
         2. Perform in-service checks for existing operators experiencing problems with routes, running time or passengers
         3. Perform remedial customer service training as appropriate

2. Assist with the development, administration, implementation and evaluation of the Metro Bus Agency Safety Plan and initiatives
   1. Review accident and incident reports and makes recommendations to Training and Safety Manager in regards to preventability/non preventability
   2. Process general liability and property damage claims information in the absence of the Training and Safety Manager

3. May participate on committees or in special projects and events related to transit operations to offer a training and safety perspective

4. Communicates courteously and professionally and maintains respectful working relationships with coworkers and customers in carrying out job functions

5. Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices
   1. Knows and follows safety rules and guidelines as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss
   2. Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work
   3. When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner

6. Performs other duties and activities as assigned

Minimum Qualifications

• Knowledge of passenger transport
• Ability to establish and maintain effective internal and external relationships and be able to deal tactfully and courteously with coworkers and the general public
• Ability to handle all types of situations and to diffuse situations/conversations that have escalated beyond normal limits
• Ability to be an effective leader and to work for the betterment of the organization
• Ability to prepare and complete training materials and reports in a concise and complete manner and to keep a comprehensive set of records; attention to detail
• Ability to maintain confidentiality of critical records and information and keep private information confidential
• Verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences including all levels of employees and management and to conduct training. Bi-lingual a plus
• Interpersonal skills sufficient to exchange and or convey information, receive work direction, and maintain effective working relationships with all levels of employees, committees and groups
• Ability to work flexible hours to meet the needs of the organization
• Demonstrated ability to work effectively in a diverse workforce

Desirable Qualifications

• Four (4) year degree in business, human resources, organizational development or related field
• Class B CDL with passenger endorsement, no airbrake restrictions
• Train the Trainer certifications in ARMER, PASS, Forklift, Right to Know, etc.
• Meet instructor requirements of the FTA for Entry Level Driver Training (ELDT) curriculum
• Public Transit experience

Physical Demands and Working Environment

1. This position is alternately in an office environment and off-site locations including buses, support vehicles, garage, and fueling areas. Alternating periods of sitting, standing and walking
2. Occasional exposure to temperature extremes, noise, physical and/or chemical hazards
3. Utilizes personal computers, phone and other office equipment on a regular basis
4. May require limited travel outside of the normal work location. Will primarily utilize a Metro Bus vehicle for travel